Who We Are
Introduction
1010 Taxis Ltd is committed to protecting your privacy and handling your personal information in accordance with the UK GDPR and the Data Protection Act 2018.
Information We Collect
- Name
- Telephone number
- Email address
- Pick-up and destination addresses
- Journey history
- Live GPS location (where permission is granted)
- Payment information
- Business account information
- Customer feedback
- Telephone call recordings
- Device information required for the Passenger App
How We Use Your Information
We use your information to process bookings, dispatch drivers, contact you regarding bookings, process payments, investigate complaints, improve our services, prevent fraud and comply with legal obligations.
Passenger App
The app may collect your live location (with permission), saved addresses, journey history and device information to enable bookings and driver tracking.
Telephone Calls
Calls may be recorded for training, quality assurance, complaint investigation, crime prevention and staff/customer safety.
Payments
Card payments are processed securely by approved providers. We do not store your full card details.
Business & Access to Work
We may process information necessary to manage business accounts and DWP Access to Work claims.
Sharing Information
Information may be shared with licensed drivers, iCabbi, payment providers and authorities where legally required.
Security
We use appropriate technical and organisational measures to protect your personal information.
Retention
We only retain information for as long as necessary to provide our services and comply with legal obligations.
Your Rights
You have the right to access, correct, erase, restrict or object to processing and request portability of your data where applicable.
Cookies
Our website may use cookies to improve your browsing experience.
Changes
We may update this Privacy Policy from time to time.
